Warranty Policy

Road 81, Hamlet 1, Toc Tien Commune, Phu My Town, Ba Ria - Vung Tau Province
Warranty Policy
Date Submitted: 30/12/2020 07:23 AM

The following provisions apply to orders for newly manufactured goods.

The warranty period is two years and begins with the delivery/collection of the goods. The goods must be inspected for existing defects immediately upon delivery/collection. Obvious defects must be reported to DECKER in written form within two working days of delivery/collection or knowledge of the goods. Non-obvious defects must be reported to DECKER in written form within three working days of the defect occurring.

If the purchase is a mutual commercial purchase, it is agreed that the obligation to give notice of defects in accordance with Pursuant to the Commercial Law No. 36/2005/QH11 passed by the National Assembly of the Socialist Republic of Vietnam dated on June 14th, 2005 and this law takes effect on January 1st, 2006  is satisfied if DECKER receives notification of the defect in written form within two working days of receipt of the goods or discovery of the defect.

If there is a defect or if a defect occurs during the warranty period, DECKER shall be entitled, at its discretion, to remedy this defect by means of subsequent delivery, replacement delivery or rectification. If this does not result in freedom from defects even after two attempts to remedy the defect, the purchaser shall retain the statutory warranty rights.

If operating or maintenance instructions from the manufacturer or DECKER are not followed, if modifications are made to the products, if parts are replaced or if consumables are used that do not comply with the original specifications, the warranty will become void.

Operating materials and accessories subject to natural wear and tear are excluded from the warranty.

Remaining stock and goods damaged in transit shall be deemed to be new goods unless they are expressly marked as used goods.

Independent warranty claims by the manufacturer or DECKER remain unaffected by the above provisions.

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